Click IT as an MSP

Our standard load out for most business we managed is what we call our Key Customer System. Essentially this is a cumulation of our backup, Anti-Virus, MSP management software, and our firewalls.

Anti-Virus System

Click IT offers our MSP management software tied together with Vipre AV systems. We have spent a great deal of time assessing various anti-virus software companies and put together what we feel had the strongest defense and met all the criteria that we needed for to meet our client’s security expectations. Our scans are run fully at 6am eastern time daily as well as real time file scanning. Our base price starts at $14.95 for our MSP software bundled with Vipre.

Firewall Systems

We design and build firewalls for our clients to spec. We utilize the Untangle firewall system for this purpose. The OS allows us to generate a more user specific experience while still offering the highest level of security. We are also comfortable working with any firewall manufacturer out there with extensive experience with SonicWALL and PFSense. Our base price for custom built firewalls for small scale offices (10< employees) start at $299. Our monthly management of these firewalls is $14.95

Backup

Click IT offers full encrypted and secure cloud back up solutions. Our back up utilizes AES-256-bit encryption transmitted in an additional security of a 128-bit encrypted tunnel. AES is the only public cipher approved by the NSA for Top Secret. Our backup pricing starts at $0.99 a gig but decreases significantly depending on size needed. Once 200 gigs have been reached the price goes to a corporate system priced at $0.50 a gig. Lastly our price is not per computer but instead priced at just data stored so multiple systems in multiple locations can be backed up to reduce overall cost.

Click IT MSP

Our MSP management software allows us to fully protect and manage any system under our umbrella; from remote lockouts, to alerts for access attempts. We are able to utilize group policy to ensure that any from of requirement of security can be reached such as remote log out, remote lock out, and review of access. Our service offers both software security, as well as hardware monitoring. Our hardware monitoring not only checks hard drives, but also reviews any other system error that could be occurring due to a hardware failure.

5 Minute Policy

All our MSP customers are privileged with our 5-minute policy. We will remote in, offer phone support, or in store support for free up to the 5-minute mark. Most computer issues are solved with in 5 minutes, and if it is longer than 5 minutes it usually is a much more serious problem.

Hardware and field deployment

Click it works with many companies to offer their employees hardware replacement and set up with a prompt turn around time. We drop ship our hardware to our office from our wholesale distributor, perform and configuration and set up in the office and then same day ship to our client in the field. We are able to offer prices that are usually 33% less than the big box stores or retailers, and we average a 1.5-day turnaround time.

Tech Support (8x5)

Our standard operating procedure is to perform tech support during our regular business hours, but we do offer 24x7 support when scheduled or necessary. Our staff proactively monitors the systems after hours and on weekends as well as respond to voicemails left on our office systems. This hybrid model gives our clients additional support with out the additional cost normally associated with it.

Corporate Resume

Click IT Prides itself in being a one-stop shop for most if not all IT needs. We offer additional services in E-commerce, web hosting, domain hosting, web design, application design, server management, cloud hosting management, security audits, penetration testing, network design, cable management and installation, and much more.

Pricing

All our pricing begins at their base price, but we have significant discounts depending on eligibility. We offer a 10% discount for any service paid in yearly increments. We offer 10% discount for bundled services (I.E. Two or more services purchased and paid for at the same time). We offer a 5% key customer discount for any client that has our backup system, antivirus system, and firewall. This ensures we can properly secure their devices and networks. Any MSP client that has 2 or more services and has paid for those services in yearly increments also becomes eligible for our 15% off all labor services. Any service that would have an hourly bill associated with labor will be automatically discounted by 15%. Finally, all of our base prices decrease an additional 5% for every 5 systems we are monitoring, with a limit of 15%.

Furthermore, our software performs network probes on any machine that it is installed to prevent man-in-the-middle attacks as well as monitor foreign devices that enter a network. The last major aspect to our MSP is what we call Patch Management. To meet most security standards, a system of windows update management is required. We meet those standards by having our software monitor and enforce all windows updates to ensure the machine has the latest OS version.